The 30-day money-back guarantee, laid out plainly, plus what happens if a unit arrives damaged.
Every Trocador extractor ships with a 30-day money-back guarantee, starting the day it lands on your doorstep. Put it through a real oil change — if it doesn't perform, we'll take it back.
Units already used for an oil change are still eligible — this is a performance guarantee, not a "keep it sealed" policy.
Email us your order number and return instructions flow into your inbox within one business day. No forms, no restocking fee.
Once your return is scanned by the carrier, a full refund is issued to your original payment method within 5 business days. Your bank may take a few extra days to post it.
If your Trocador arrives cracked, faulty, or isn't what you ordered, send us a photo within 14 days — a free replacement ships right away, no return needed in most cases.
Trocador
Улица Ак Ордо 1/53, 720077 Бишкек, Кыргызстан
Email: hello@trocadorfluid.shop